FirstEnergy Corp.
76 S. Main Street
Akron, OH 44308
www.firstenergycorp.com

FirstEnergy Utilities Prepare for Summer Storms
Company Offers Tips for Customers If Severe Weather Causes Power Outages
Akron, Ohio – FirstEnergy (NYSE: FE) is preparing for the possible impact of
summer storms predicted to hit parts of its utilities’ service territory today.
As a result of the weather forecasts, which include the possibility of damaging
winds, FirstEnergy has implemented its storm preparation process. Company-wide
conference calls have been held, which include reviewing line, hazard, dispatch and
forestry crew staffing needs, and forestry and electrical contractors have been notified they
could be required to assist with storm restoration efforts over the next several days. In
addition, FirstEnergy has been in contact with utility mutual assistance groups to determine
if outside utility crews would be available to assist, if needed.

FirstEnergy customer call centers will be fully staffed. Customers who are without
power are encouraged to call 1-888-LIGHTSS (1-888-544-4877) to report their outage or
click the “Report Outage” link on www.firstenergycorp.com via smartphone.


For updated information on the company’s storm preparation efforts, current
outages, FirstEnergy’s storm restoration process and tips for staying safe, customers are
urged to visit the 24/7 Power Center at www.firstenergycorp.com/outages. The operating
companies also will provide updates via Twitter:
· Toledo Edison: @ToledoEdison
· The Illuminating Company: @IlluminatingCo
· Ohio Edison: @OhioEdison
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· Mon Power: @MonPowerWV
· JCP&L: @JCP_L
· Penn Power: @Penn_Power
· Penelec: @Penelec
· Met-ED: @Met_Ed
· Potomac Edison: @PotomacEdison
· West Penn Power: @W_Penn_Power

FirstEnergy’s new texting and alert services and continued enhancements to its
website and outage maps have made it easier for customers to report outages and obtain
restoration information.

Customers can subscribe to receive alert notifications via email or text message that
contain information about bills, weather conditions that may impact electrical service, or
updates on reported outages. Customers also can use text messaging to report outages,
request updates on restoration efforts, and make other inquiries about their electric
accounts.

Customers can sign up for text messaging by texting REG to 544487 (LIGHTS).
Additional sign-up instructions, a guide to texting codes and terms and conditions, can be
found online at www.firstenergycorp.com/connect.

The alert and text message services are provided free of charge to FirstEnergy
customers; however, mobile carriers may charge customers to send and receive text
messages or utilize data services. Customers should contact their carrier for more details
about message and data rates.

The alert and text messaging services are the latest additions to the suite of mobile
technology recently introduced for customers. Earlier this year, the company launched
smartphone apps for Apple® iPhone® and Android™ devices, and a mobile website that is
accessible by using a smartphone to visit www.firstenergycorp.com. Customers can also
view power outages on FirstEnergy’s mobile-accessible 24/7 Power Center outage maps or
receive information, view photos and watch video on the company’s social media
accounts.

Outage Preparation Tips
Customers can take the following steps to prepare for the possibility of outages
caused by summer storms:
· Keep a flashlight and extra batteries handy. Use care when burning candles; open
flames are a fire hazard.
· If you have a water well and pump, keep an emergency supply of bottled water
and/or fill your bathtub with fresh water.
· Stock an emergency supply of convenience foods that do not require cooking.
· Keep a battery-powered radio with extra batteries on hand. Tune to a local station
for current storm information.
· Have a hard-wired telephone or a charged cell phone handy in the event you need
to report your electricity is out. Mobile phones can be charged in your vehicle
using a car charger when the power is out. If you have a smart phone, this will
ensure you have access to online information sources.
Downed Wires
· Customers should immediately report downed wires to their local utility or
local police or fire department. Customers should never go near a downed
power line, even if they think it's no longer carrying electricity.
· Don’t try to remove trees or tree limbs from power lines. Wait for utility crews
to arrive.
Customer Generators
· Emergency power generators offer an option for customers needing or wanting
uninterrupted service. However, to ensure the safety of the home’s occupants
as well as that of utility company employees who may be working on power
lines in the area, the proper generator should be selected and installed by a
qualified electrician. When operating a generator, the power coming into the
home should always be disconnected. Otherwise, power from the generator
could be sent back onto the utility lines, creating a hazardous situation for
utility workers.
FirstEnergy is a diversified energy company dedicated to safety, reliability and
operational excellence. Its 10 electric distribution companies form one of the nation’s
largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New
Jersey, West Virginia, Maryland and New York. Follow FirstEnergy on Twitter
@FirstEnergyCorp.
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